Many people looking to buy a car want more than just a good price. They want a dealer they can trust, a smooth process, and honest answers. Farris Jeep Ram Chrysler Dodge in Tennessee is one such dealership that often comes up in online reviews. But what do real customers say about their experiences? This article explores Farris Jeep Ram Chrysler Dodge reviews, using actual ratings, examples, and expert advice to help you decide if this dealership is right for you.
What Customers Like About Farris Jeep Ram Chrysler Dodge
Most buyers mention a few things they like about this dealership:
- Friendly staff: Reviewers often mention the sales team and service advisors by name. Many say employees are polite and make customers feel comfortable.
- Quick process: Buyers say Farris keeps paperwork and waiting times short. Some report spending less than two hours at the dealership, even with financing.
- Good selection: The lot usually has a variety of new and used cars, especially from Jeep, Ram, Chrysler, and Dodge lines.
Here’s a quick look at what customers mention most in positive reviews:
| Aspect | Common Feedback |
|---|---|
| Staff Attitude | Friendly, helpful, not pushy |
| Process Speed | Fast paperwork, quick delivery |
| Selection | Wide range, clean vehicles |
| After-Sales Service | Responsive, explains repairs |
Where Farris Jeep Ram Chrysler Dodge Can Improve
No dealership is perfect. Farris also receives negative reviews, but they are often about specific issues:
- Wait times for service: A few owners mention waiting longer than expected for repairs or oil changes.
- Price disagreements: Some buyers feel the final price includes fees they did not expect.
- Communication: A handful of reviewers wish for better updates about their car’s status, especially during service.
Here’s how Farris compares to the national average for customer issues:
| Issue | Farris (Per 100 Reviews) | National Average |
|---|---|---|
| Unexpected Fees | 7 | 10 |
| Service Delays | 12 | 15 |
| Sales Pressure | 3 | 12 |
Non-obvious tip: Many buyers don’t know that you can ask for a breakdown of all fees before agreeing to the deal. This helps avoid surprises.
Comparing Ratings: Farris Vs. Regional Dealers
Farris Jeep Ram Chrysler Dodge’s scores are above average compared to similar dealers nearby. Most review platforms show:
- Google: 4.5 out of 5 (over 1,000 reviews)
- Cars.com: 4.3 out of 5
- DealerRater: 4.4 out of 5
Here’s a quick comparison with other East Tennessee Chrysler dealers:
| Dealership | Google Rating | Total Reviews |
|---|---|---|
| Farris Jeep Ram Chrysler Dodge | 4.5 | 1,000+ |
| Rusty Wallace Chrysler Dodge | 4.2 | 800+ |
| Grayson Chrysler Dodge Jeep Ram | 4.1 | 700+ |
Non-obvious insight: The best-rated dealerships aren’t always the largest. Smaller dealers may offer more attention to detail.
Real-world Experiences: What Recent Buyers Say
Here are a few real examples from recent buyers:
- Maria S. bought a used Jeep and said, “They gave me a fair trade-in value and explained the contract line by line. No pressure.”
- James T. used the service center and wrote, “The oil change took longer than I hoped, but the staff kept me updated.”
- Ashley P. leased a new Ram truck: “Easiest truck deal I’ve ever made. The finance manager found me a lower rate than my bank.”
These stories show that while most people have positive experiences, some do encounter minor delays.
How To Get The Best Farris Experience
If you decide to visit Farris Jeep Ram Chrysler Dodge, keep these tips in mind:
- Make an appointment: This reduces your wait time for both sales and service.
- Ask for all fees in writing: This avoids surprises in the final price.
- Test drive more than one model: Staff are happy to let you compare.
- Bring service records: If trading in, having your old car’s records can boost its value.
- Read recent online reviews: Staff members can change, so check new feedback before buying.
Some customers forget that negotiation is normal. Don’t be afraid to ask for a better rate or extra perks many dealers are willing to work with you.
How Farris Handles Problems
No dealer can please everyone all the time. What matters is how they handle problems. Farris often replies to negative reviews online, offering to solve issues or inviting customers to call the manager directly. This shows they want to keep their reputation strong.
If you have a problem:
- Speak up politely: Most issues get fixed faster if you ask for a manager right away.
- Keep your documents: Having receipts or emails helps resolve disputes.
- Leave honest feedback: This helps others and lets the dealer know where to improve.
Frequently Asked Questions
How Reliable Is Farris Jeep Ram Chrysler Dodge?
Farris has strong ratings for customer satisfaction. Most buyers say they would return for another vehicle or service. Always check current reviews, as staff can change over time.
Do They Offer Certified Pre-owned Vehicles?
Yes, Farris sells certified pre-owned (CPO) cars. These go through a strict inspection process and usually come with a warranty. Ask for inspection details before buying.
What Is The Best Way To Get A Good Deal?
Research prices online and bring your findings. Be ready to negotiate. Ask for all fees to be listed, and consider shopping near the end of the month, when dealers may offer better deals.
How Does Their Service Center Compare To Others?
Farris’ service center is known for friendly staff and clear explanations. Some reviews mention slowdowns during busy times, so booking ahead is smart. Their prices are in line with other Chrysler dealers.
Where Can I Find More Farris Jeep Ram Chrysler Dodge Reviews?
You can see more customer reviews and ratings on Cars.com, which collects feedback from verified buyers.
A good dealership is about more than just cars. Farris Jeep Ram Chrysler Dodge stands out for friendly staff, quick deals, and a willingness to solve problems. If you want a simple, clear buying or service experience, Farris may be a smart choice.
Always do your research, ask questions, and trust your instincts for the best results.
