Berglund Chrysler Jeep Dodge Ram Reviews
Looking for a trustworthy dealership can be a challenge. Many people want a place with fair prices, honest service, and friendly staff. Berglund Chrysler Jeep Dodge Ram, located in Roanoke, Virginia, often comes up in these searches. But what do real customers say? This article gives a clear look at Berglund Chrysler Jeep Dodge Ram reviews, including sales experience, service quality, and more. If you are considering this dealership, these insights will help you make a smart decision.
Reputation And First Impressions
Berglund Chrysler Jeep Dodge Ram is part of the larger Berglund Automotive Group. This group has a long history in Virginia, serving drivers for over 30 years. The dealership sells new and used vehicles, plus offers financing and repairs.
Many reviews highlight the clean, modern showroom and easy parking. First-time visitors often mention being greeted quickly by staff. This friendly start puts customers at ease, but what happens next is even more important.
Sales Experience
The car-buying process can be stressful. Berglund Chrysler Jeep Dodge Ram tries to make it easier. Reviews from the last two years show mixed but mostly positive feedback.
| Aspect | Customer Rating (1-5) | Common Comments |
|---|---|---|
| Friendliness | 4.5 | Staff greets warmly, not pushy |
| Product Knowledge | 4.2 | Salespeople explain features well |
| Negotiation Process | 3.8 | Some feel pressure, most say fair deals |
| Paperwork Speed | 3.5 | Wait times can be long on busy days |
Non-obvious tip: Customers who schedule appointments seem to have a smoother experience and less waiting. Also, repeat buyers get more personalized attention.
Service Department Feedback
Servicing your vehicle is a key part of ownership. Reviews show that Berglund’s service department stands out for quick diagnostics and clear explanations. Here’s how customers rate common service areas:
| Service Area | Average Rating (1-5) | Highlights |
|---|---|---|
| Oil Changes | 4.6 | Fast, usually under 45 minutes |
| Warranty Repairs | 4.2 | Most issues resolved first visit |
| Communication | 4.0 | Service advisors explain costs before work |
| Waiting Area | 4.1 | Clean, free Wi-Fi and coffee |
One area for improvement is appointment scheduling. Some customers mention delays during busy times, especially Mondays and after holidays.
Practical insight: If you need a loaner car, ask in advance. Availability is limited, but they try to help if you book early.
Pricing And Value
Car prices can be confusing. Berglund Chrysler Jeep Dodge Ram uses online tools to show transparent pricing. Many reviewers say the price they saw online matched what they paid. However, some extra fees (like processing) are added at the end.
Here’s a quick comparison with other local dealerships for a new Jeep Grand Cherokee:
| Dealership | Advertised Price | Dealer Fees | Final Price Transparency |
|---|---|---|---|
| Berglund | $39,995 | $599 | High |
| First Team | $40,100 | $699 | Medium |
| Southern Team | $39,850 | $899 | Low |
Berglund is competitive in price and upfront about fees. Most buyers feel they get good value, especially on certified pre-owned vehicles.
After-sale Support
A good dealership helps after you buy. Berglund gets solid marks for after-sale support. Customers mention quick responses to questions about warranty and service reminders. The staff checks in after a few weeks to ensure satisfaction.
Some buyers report issues with title paperwork delays. These are usually fixed with a call to the office. If you move out of state, handling registration can take longer.
Little-known fact: Berglund offers a “return your car” option within three days if you are not satisfied, but some restrictions apply. Ask about this policy before you buy.
Online Reputation And Review Sources
Berglund Chrysler Jeep Dodge Ram has reviews on many platforms:
- Google: Over 1,200 reviews, 4.4 out of 5 average
- DealerRater: 500+ reviews, 4.2 out of 5 average
- Yelp: Fewer reviews, more mixed, average 3.5 out of 5
Most positive reviews praise friendly staff, honest deals, and fast service. Negative reviews focus on slow paperwork and communication issues during busy times.
For more details on dealership ratings, see this Cars.com page.
What Makes Berglund Stand Out
Berglund’s strengths are:
- Community involvement: Sponsors local events and charities
- Large inventory: Many models, trims, and used options
- Quick service: Same-day oil changes, most repairs done fast
- Friendly, patient staff: Especially helpful for first-time buyers
One unique insight is their strong network. If your dream car is not in stock, they can often source it from another Berglund location within 24 hours.
Frequently Asked Questions
Is Berglund Chrysler Jeep Dodge Ram A Certified Dealer?
Yes, the dealership is fully certified to sell Chrysler, Jeep, Dodge, and Ram vehicles. They also offer factory-backed warranties and trained technicians.
Do They Offer Financing For All Credit Types?
Berglund works with many banks and lenders. Most buyers, even with low or no credit, can get financing options. Approval rates depend on your income, down payment, and credit history.
Can I Schedule A Service Appointment Online?
Yes, you can book service appointments using their website or by calling the service desk. Early morning slots fill up fastest, so booking ahead is wise.
Are Trade-in Values Fair At Berglund?
Most customers feel trade-in offers are close to Kelley Blue Book values. It helps if your car is clean and you bring service records.
What If I Have A Problem After Buying My Car?
Contact the dealership’s customer service or the service manager. Most issues are solved quickly. For serious problems, you can also contact the car brand’s customer care line.
Berglund Chrysler Jeep Dodge Ram stands out for its honest pricing, helpful staff, and strong service department. While no dealership is perfect, most reviews suggest you’ll have a positive experience especially if you plan ahead and ask questions.
Whether you are buying, trading, or just looking, these insights should help you shop with confidence.
