You’re spending time in your Jeep, but notice your Uconnect WiFi Hotspot not working? Even more annoying is you have no idea why it’s happening. This guide will help you figure out the problem fast.
Simply put, you need to pinpoint the issue such as making sure your subscription is up to date if the WiFi on your device of choice is switched on, or if you need to do a software update among other things.
If you want to find out which issue may be causing your Uconnect WiFi Hotspot to lose its signal, you can keep reading this guide. You’ll be able to pinpoint exactly what went wrong and know what to do to fix it. Let’s get started.
Understanding Uconnect WiFi Hotspot
The Uconnect WiFi hotspot is a cutting-edge feature that transforms your Jeep into a mobile internet hub, providing seamless connectivity for you and your passengers while on the road.
This technology is built into the Uconnect infotainment system and enables you to create a WiFi network within your vehicle, making it easier for multiple devices to access the internet simultaneously.
Meaning it can handle as many smartphones, tablets, or other portable WiFi-capable devices as possible. However, it can handle so much.
So try not to overload it or overwhelm it with so many devices as it can slow down the speed of your WiFi (or even reduce its performance).
Benefits of Jeep Uconnect WiFi Hotspot
Let’s take a look now at the following benefits of having a Uconnect WiFi hotspot:
1. Connectivity On-the-Go
Whether you’re on a cross-country road trip, commuting to work, or exploring the great outdoors, having a reliable WiFi hotspot in your Jeep keeps you connected wherever you roam. Passengers can stay entertained, check emails, access maps, and browse the web without relying on their mobile data plans.
2. Multimedia Streaming
The Uconnect WiFi hotspot facilitates smooth multimedia streaming during long journeys. Passengers can enjoy watching their favorite movies, TV shows, music, and online content. All without having to deal with buffering or interruptions.
As a result, it can make road trips enjoyable and stress-free. Yes, hours on the road can be boring with nothing to do.
But the good news is it can be enjoyable for your passengers whenever you have a working Uconnect WiFi hotspot that will allow them to pass the time.
3. Productivity on the Road
If you are a professional who needs to work while traveling, your Uconnect WiFi hotspot is your best friend on the road. That’s because it allows you a convenient way to stay productive.
Whether you need to attend a virtual meeting, respond to emails, or access cloud-based documents, a reliable internet connection keeps you connected to your work essentials.
4. Family Friendly Connectivity
The Uconnect WiFi hotspot is perfect for families with multiple devices. Children can connect to their tablets or gaming consoles to the network, keeping them entertained and engaged during long drives. We’ve heard that age-old question of “Are we there yet”, right?
It can be endless for a long road trip. Keeping them occupied with the help of your WiFi hotspot with SiriusXM Guardian will ensure that they’ll be there quicker than they know it. It will also help keep you concentrated on the roadway.
Uconnect Subscription & Data Plans: Stay Connected on the Go
To access the Uconnect WiFi hotspot, a subscription is required. This subscription is separate from other Uconnect services, such as navigation and entertainment features.
Jeep owners can choose from various subscription plans, typically available as daily, weekly, monthly, or yearly options.
When subscribing to the Uconnect WiFi hotspot service, you’ll also need to consider the data plan that best suits your needs. Data plans come with different data limits and speed options.
If you plan to use the hotspot extensively for media streaming or work, it is advisable to opt for a data plan with higher data allowances and faster speeds.
Compatibility
The UConnect WiFi hotspot feature is available in select Jeep models, including popular ones like the Jeep Wrangler, Cherokee, Grand Cherokee, and Compass.
However, not all trim levels or model years may include this feature, so it’s essential to check your vehicle’s specifications or consult your Jeep dealership to confirm its availability in your specific model.
Security Considerations
While the Uconnect WiFi hotspot offers the convenience of internet access on the go, it’s essential to prioritize security. When setting up your WiFi hotspot, ensure you create a strong and unique password to prevent unauthorized access to your network.
Additionally, avoid connecting to public WiFi networks while driving, as these networks can be less secure and potentially expose your data to security risks.
Connectivity and convenience are what make the Uconnect WiFi hotspot an excellent tool for Jeep owners. Whether it’s a road trip, commuting to work, or simply fulfilling the need to stay connected, it’s great to have on hand wherever you may be.
Tackling 5 Everyday Issues with Troubleshooting Expertise
Now, we’ll be taking a look at the common issues that your Uconnect hotspot tends to deal with. We’ll provide you with solutions that will fix the problem in just a few minutes. Let’s begin with the following:
1. Uconnect Hotspot Not Working
If the hotspot is not functioning at all (while unable to connect to any device), there are the following troubleshooting steps that you can follow:
Check Your Uconnect Subscription
The first thing to check is whether your Uconnect subscription is active and up to date. If it has expired or is inactive, you won’t be able to use the WiFi hotspot feature. Check your account and renew your subscription if needed.
If you are busy most of the time, it may be easy to forget about making a payment. You can try and set it up so that it can be automatically taken out every time the payment is due. Yes, automation can make lives easier.
When it comes to keeping your Uconnect subscription in place, it may be a good idea to automate the regular payments that go toward it.
Verify Mobile Data Connection
Ensure that your Jeep has an active mobile data connection. Without an active data plan, the Uconnect hotspot won’t work. Contact your service provider to ensure your data plan is activated and that there are no issues with your data connection.
Restart Uconnect System
Sometimes, technical glitches can cause temporary disruptions in the WiFi hotspot functionality.
Try rebooting your Uconnect system by turning the vehicle off and waiting at least a minute before turning it back on. This simple restart can often resolve connectivity issues.
You may need to wait for an additional minute to ensure that the WiFi signal is present on your devices. It might be the same as resetting your WiFi modem or router at home (where you need to wait a bit before there is a signal).
Check for Software Updates
Manufacturers frequently release software updates for the Uconnect system. These include but are not limited to bug fixes and improvements to the WiFi hotspot feature. Ensure that your Uconnect system is running the latest software version.
To check for updates, go to the Uconnect infotainment system’s Settings menu and look for the software update option.
2. Uconnect WiFi Not Working with Specific Devices
If your Uconnect WiFi is not working with iPhone (or Android), here are some steps that you will need to follow for each one:
For iPhones
First, you want to check to see if the iPhone’s WiFi is turned on. To do this, you will need to do the following: Go to Settings > WiFi and ensure it’s enabled. If the problem persists, try forgetting the Uconnect network and reconnecting to it.
For Android Phones
If your Uconnect WiFi is not working with Android, similar steps apply. You will need to go into your Settings. From there, to go Network & Internet followed by WiFi, and check to see if it’s turned on.
If the problem persists, you will need to forget the Uconnect network and try reconnecting.
3. AT&T Uconnect WiFi Hotspot Not Working
If you have AT&T as your Uconnect service provider, specific issues might occur. Here are some solutions:
AT&T Service Coverage
Verify that you are within an area with AT&T service coverage. Poor signal strength or being in a remote location can affect the performance of your Uconnect WiFi hotspot.
Contact AT&T Support
If you’ve checked the above factors and are still facing issues, it’s best to get in touch with AT&T customer support. They can troubleshoot the problem from their end and help you resolve any network-related problems.
4. Jeep WiFi Hotspot Setup
If you are setting up your Uconnect WiFi hotspot for the first time or experiencing issues after a reset, these steps you can follow down below:
- Enable Hotspot
From your Uconnect infotainment system, navigate to Settings > WiFi Hotspot. Ensure the hotspot feature is enabled. If it’s disabled, toggle it on.
- Set WiFi Name and Password
Create a unique name (SSID) and secure password for your WiFi hotspot. Write down the credentials for reference. Having a personalized name and password can make it easier to connect your device to the hotspot.
- Connect Devices
On your devices (phones, tablets, laptops), search for available WiFi networks and select your Jeep’s hotspot from the list. Enter the password when prompted.
Make sure that the devices you are connecting support the 2.4 GHz WiFi frequency, as some older devices may not be compatible with the 5 GHz frequency.
5. Jeep Wrangler WiFi Hotspot
If you own a Jeep Wrangler and are experiencing difficulties with the Uconnect WiFi hotspot, you can utilize this troubleshooting step. Keep in mind that the setup process is about the same for all compatible Jeep vehicles including the Wrangler.
We encourage you to use the instructions above for setting up the hotspot and resolving common issues.
Advanced Issues Troubleshooting
If you are dealing with advanced issues, you can do one of the following three corrective actions below:
Reset Uconnect System to Factory Defaults
This is if you are experiencing persistent and unresolvable problems. Please note that a factory reset will erase all of your personalized settings.
So it is important that you backup any needed information before the reset.
To do this, go to the Uconnect infotainment system’s Settings menu and find the ‘Reset to Factory Default’s option. Follow the on-screen instructions.
Check the Antenna and Hardware
If you are dealing with any hardware issues or a malfunctioning Uconnect antenna, check for any signs of damage or loose connections. If you confirm any issue with the hardware, contact your Jeep dealership or a certified Uconnect technician.
If Both Solutions Fail, Contact Customer Support
If either of these troubleshooting tips results in not solving the problem, your best option at this point would be to contact Uconnect customer support.
They will be able to assist you in the next steps going forward in solving the issue.
How Much is the Uconnect WiFi?
Uconnect Access is available at $14.99 per month. However, you can make an annual payment of $164.89. In the package you get the following:
- 9-1-1 call
- Roadside assistance call
- Remote vehicle start
- Send ‘n Go Smartphone navigation
- Vehicle finder
- Stolen vehicle assistance
- Remote lock/unlock
- Drive rating report
- Vehicle health
Many of the 2020 and 2021 FCA vehicles may have a 4G Wi-Fi hotspot that can support up to eight devices at the same time. However, it comes with a free trial that lasts for a limited time. AT&T provides continued 4G service for $20 a month.
You can add up to two more vehicles for an additional $20 per vehicle every month. Keep in mind that after 22GB of data usage in a billing cycle (per vehicle), you’ll still get unlimited access but the performance speed will be a little slower.
Uconnect is also available in different vehicles including Dodge (as well as Ram Trucks).
Conclusion
Your Uconnect WiFi hotspot can be reliable for many road trips or your commute. But if it’s not working, you now know how to fix any issues that may arise.
Having a working hotspot will provide you and your passengers with plenty of entertainment opportunities.
So now we ask you these questions. Did you have issues with your Uconnect WiFi hotspot? How were you able to fix it?
