Visiting a car dealership can be stressful if you don’t know what to expect. Many people look for reviews before buying a car, especially from a large dealership like Larry H Miller Chrysler Jeep Dodge Ram Riverdale. This dealership, located in Riverdale, Utah, is known for offering a wide selection of new and used vehicles. But what do real customers say about their experiences? Let’s explore the reviews, ratings, and what makes this dealership stand out—or fall short.
Overall Customer Satisfaction
Larry H Miller Chrysler Jeep Dodge Ram Riverdale has a strong presence in the local auto market. Most review platforms show mixed to positive ratings.
- Google Reviews: The dealership holds around a 4.1 out of 5 stars, based on more than 2,000 reviews.
- DealerRater: Ratings fluctuate between 3.8 and 4.2 stars.
- Better Business Bureau (BBB): The business is accredited and usually has a B+ or better rating.
These numbers suggest that most customers leave satisfied, but there are common issues that some buyers face.
Ratings Snapshot
Here’s a quick view of how Larry H Miller Riverdale compares with other local dealerships:
| Dealership | Google Rating | DealerRater Rating | BBB Rating |
|---|---|---|---|
| Larry H Miller Riverdale | 4.1 | 4.0 | B+ |
| Young Dodge Ogden | 4.4 | 4.2 | A- |
| Ken Garff West Valley | 4.0 | 3.9 | B |
Strengths Highlighted In Reviews
Many customers praise the dealership for its wide inventory, helpful staff, and quick buying process. Here are the most common positive points:
- Large Selection: Buyers appreciate a wide range of Chrysler, Jeep, Dodge, and Ram vehicles, both new and used.
- Friendly Sales Team: Multiple reviews mention that salespeople are patient and not overly pushy.
- Fast Financing: The finance department often completes paperwork efficiently.
- Service Department: Some customers mention the service center is honest about repairs and prices.
Example Review
One customer shared, “I found the exact Jeep I wanted. The salesman answered all my questions, and I was out the door in two hours. Great experience!”
Common Complaints And Issues
Of course, not every experience is perfect. Some reviews highlight problems that buyers should know before visiting:
- Long Wait Times: Some customers reported waiting several hours for financing or paperwork.
- Unexpected Fees: A few buyers mention extra fees added at the last minute.
- Service Delays: While many like the service department, others say repairs sometimes take longer than promised.
- Follow-Up Issues: A handful of reviews talk about poor follow-up after the sale, especially for warranty or repair questions.
Complaint Breakdown
Below is a summary of the most frequent complaints and how often they appear in recent reviews:
| Issue | Percentage of Negative Reviews |
|---|---|
| Long Wait Times | 35% |
| Unexpected Fees | 22% |
| Service Delays | 18% |
| Poor Follow-up | 10% |
| Other | 15% |
Pricing And Value
The dealership’s prices are competitive, but buyers should always check for dealer add-ons or extra fees. Many reviewers say they found special discounts or factory rebates, especially on new vehicles.
Price Comparison
How does Larry H Miller Riverdale’s pricing stack up? Here’s a look at average 2024 Ram 1500 truck prices (base model) from three local dealers:
| Dealership | Base Price (USD) | Dealer Fee (Avg.) |
|---|---|---|
| Larry H Miller Riverdale | $38,900 | $499 |
| Young Dodge Ogden | $39,200 | $450 |
| Ken Garff West Valley | $39,000 | $595 |
Tip: Always ask for a breakdown of all fees before signing any paperwork. Sometimes, a dealership may include extra costs for services you don’t need.
Service Department Reviews
The service center at Larry H Miller Riverdale gets mixed feedback. On the positive side, many drivers say the mechanics are knowledgeable and explain repairs in simple terms. Some appreciate that the dealership offers free shuttle rides or loaner cars during long repairs.
However, others complain about scheduling delays and higher prices compared to independent auto shops. An insight many miss: Some repairs done at a dealership can have longer warranties than those at local garages. This makes it important to ask about warranty terms before agreeing to any major work.
Buying Process Insights
Buying from a large dealership like this can be different from a smaller lot. Here are two things many first-time buyers don’t realize:
- Trade-In Negotiations: Most buyers can negotiate the trade-in value. Bring printouts from sites like Kelley Blue Book to help with this.
- Financing Pre-Approval: Getting pre-approved from a bank or credit union before you visit can save time and sometimes money. Dealers often match outside rates if you ask.
If you feel pressured or confused at any point, it’s fine to walk away and think before signing.
.jpg)
Local Reputation And Community Impact
Larry H Miller dealerships are well-known in Utah. This Riverdale location sponsors local sports teams and community events. Some reviews mention the dealership’s support for charities and local causes, which can be a positive sign for buyers who care about community involvement.
Final Thoughts
Choosing a dealership is about more than just price. Larry H Miller Chrysler Jeep Dodge Ram Riverdale offers a wide selection, friendly staff, and competitive pricing, but some buyers report long waits and unexpected fees. Reading reviews, asking questions, and preparing ahead will help you have a better experience. For more tips on shopping for a car, you can check the advice from the Consumer Reports Car Buying Guide.
Frequently Asked Questions
How Do I Schedule A Service Appointment?
You can schedule a service by calling the dealership or using their website. The online system lets you pick a date and time for your visit.
Can I Negotiate Prices At Larry H Miller Riverdale?
Yes, most prices—especially for used cars—are negotiable. It helps to research fair market prices before you visit.
What Should I Bring When Buying A Car?
Bring your driver’s license, proof of insurance, and any trade-in documents. If you have outside financing, bring pre-approval papers.
How Long Does The Buying Process Take?
Most buyers spend 2 to 4 hours at the dealership, depending on financing and paperwork. Weekends are usually busier.
Is It Better To Use Dealer Financing Or My Own Bank?
Dealer financing can be convenient, but it’s smart to compare rates from your own bank or credit union. Sometimes, dealers can match or beat outside offers.
